Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for enterprise organizations, guiding them on AWS services, GenAI, container, big data, and cloud migration strategies.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success on AWS platform, including application development, service architecture, and operational stability.
Domain
Cloud computing, Generative AI, Big Data, Distributed Systems
Deliverable
client delivery
Required skills
Troubleshooting distributed systems (compute/storage/networking/CDN/databases/DevOps/big data/security/applications), GenAI/ML workload operations, cloud infrastructure management, strategic architecture guidance, operational performance analysis, stakeholder advocacy
Preferred skills
AWS services expertise, internal enterprise or external customer-facing technical leadership experience
Technologies
AWS, GenAI, ML, GPU instances, Kubernetes, Big Data frameworks
Responsibilities
Act as a single point of contact for Enterprise Support customers; Make recommendations on AWS offerings fitting company strategy; Complete analysis and present periodic operational performance reviews; Provide detailed reviews of service disruptions and prelaunch planning; Champion customer requirements within AWS; Participate in customer requested meetings (onsite or via phone); Work directly with AWS engineers to resolve issues; Handle urgent issues outside business hours
Seniority
Senior, hands-on IC