Technical Account Manager, Enterprise Support, ES – APJC-ASEAN
Core
Named technical point of accountability for largest enterprise AWS accounts, providing architectural guidance, operational strategy, and proactive support for latency-sensitive, global workloads.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Reusable automation, documented procedures, and proactive resilience/cost planning mechanisms for enterprise customers.
Domain
Cloud Infrastructure (AWS) / Enterprise Support
Deliverable
client delivery
Required skills
Distributed systems troubleshooting, Cloud architecture design, Operational metrics analysis, Stakeholder management, Technical mentorship, Mandarin fluency
Preferred skills
AWS services expertise, Internal enterprise or external customer-facing technical lead experience
Technologies
AWS (Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, Applications)
Responsibilities
Own end-to-end technical relationships for enterprise customer portfolios; Assess environments for architectural risks and scaling constraints; Collaborate with Solutions Architects and service teams to resolve complex issues; Analyze operational metrics and deliver performance reviews to customer leadership; Contribute to shared knowledge bases and mentor fellow TAMs.