Technical Account Manager, AWS Enterprise Support
Core
Serve as the primary technical Point of Contact for AWS Enterprise customers, resolving complex technical challenges and guiding their cloud journey.
Role type
Senior IC Technical Account Manager (Cloud Infrastructure)
Builds
AWS cloud solutions and operational stability for enterprise customers
Domain
Cloud Computing / AWS Services
Deliverable
client delivery
Required skills
Troubleshooting distributed systems, System architecture review, Technical account management, Stakeholder advocacy, Technical training delivery, Incident escalation management
Preferred skills
AWS services expertise, Enterprise customer-facing technical leadership
Technologies
Compute, Storage, Networking, CDN, Databases, DevOps, Big data, Analytics, Security, Applications development
Responsibilities
Lead customer communication during critical events, Provide regular technical and cost reviews of customer systems, Monitor and escalate support cases to AWS teams, Propose new services to drive business value, Collaborate with Solution Architects and Sales teams, Drive knowledge sharing within the TAM team