Global BPO Partner Business Development
Core
Spearhead Zoom's entry into the global BPO market by pursuing and onboarding the largest Business Process Outsourcers to establish Zoom as a CX platform partner.
Role type
Senior Business Development Manager (Strategic Partnerships)
Builds
Strategic partnerships with global BPOs for Zoom's Contact Center, Virtual Agent, and Workforce Engagement Management platforms.
Domain
Contact Center as a Service (CCaaS) / Business Process Outsourcing (BPO)
Required skills
Business development, strategic partnerships, channel sales, BPO operating model expertise, commercial negotiation, executive presence, cross-functional collaboration, pipeline management, ROI articulation
Preferred skills
Familiarity with Zoom CX portfolio, experience with volume licensing and outcome-based pricing, net-new market entry experience
Technologies
Zoom Contact Center, Zoom Virtual Agent, Zoom Workforce Engagement Management, Quality Management
Responsibilities
Identify and close BPO partnerships globally; own the full business development lifecycle from prospecting to handoff; position Zoom's CX portfolio for BPO operations; navigate unique BPO needs like flexible scaling and hybrid GTM motions; partner cross-functionally to shape BPO-specific offerings; build business cases for BPO executive leadership; track pipeline and forecast deal progression; collaborate to refine BPO program elements based on field feedback
Seniority
Senior, hands-on IC