CX Channel Sales Specialist

2 LocationsFull-time$129k–$257k2026-08-24 → 2026-11-11

Hybrid

Core

Develop and execute a regional strategy for CX channel partners to drive indirect sales revenue and Zoom adoption for the Contact Center (CCaaS) portfolio.

Role type

Senior Channel Sales Manager (CX/CCaaS)

Builds

Indirect sales revenue through partner programs and strategic alliances

Domain

Telecommunications / Customer Experience (CCaaS)

Required skills

Regional channel management, partner recruitment and onboarding, sales strategy execution, sales pipeline tracking, market analysis, go-to-market strategy, sales training, contract leverage

Preferred skills

Experience with NSPs (Network Service Providers), competitor market analysis, building business plans with focus partners

Technologies

CCaaS platforms, Zoom Contact Center

Responsibilities

Develop CX channel partner regional strategy, recruit and onboard CX specialized partners, build business plans with focus partners, execute sales training and marketing support, track sales pipeline and quota attainment

Seniority

Senior, hands-on IC

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.