Head of Sales Operations
Core
Design strategy and systems powering Zoom's go-to-market execution, transforming forecasting and growth operations.
Role type
Head of Sales Operations (Revenue Operations)
Builds
Data-driven operating model for planning, analytics, and systems behind Zoom's revenue engine.
Domain
B2B SaaS / Enterprise Software
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Revenue Operations leadership, revenue planning, territory design, capacity planning, quota setting, forecasting models, pipeline analytics, CRM governance, sales compensation design, Customer Success Operations, cross-functional partnership
Preferred skills
Marketing funnel dynamics, lead management, campaign attribution, AI and automation for revenue execution
Technologies
CRM, forecasting tools, pipeline analytics platforms, AI/automation tools
Responsibilities
Lead end-to-end revenue planning including annual planning, segmentation, and investment allocation; Own forecasting operating model and pipeline analytics infrastructure; Drive Customer Success Operations including renewal models and churn analysis; Partner with Sales, Finance, HR, and Data teams to operationalize compensation and productivity improvements
Seniority
Senior, hands-on IC with strategic scope
