Director, Account Management, Hi-Tech Sector
Core
Director-level Account Management role responsible for developing, nurturing, and retaining high-value client relationships in the Hi-Tech sector, driving revenue growth, and ensuring strategic alignment with C-level stakeholders.
Role type
Senior IC Account Director (Hi-Tech)
Builds
Long-term strategic partnerships and revenue growth for assigned Hi-Tech accounts
Domain
Business Process Outsourcing (BPO) and Technology Services
Required skills
Strategic account planning, C-level relationship management, financial KPI tracking, cross-selling and up-selling, risk management, CRM proficiency, data analysis
Preferred skills
BPO or Technology services industry experience, portfolio strategy development, market trend analysis
Technologies
Salesforce, CRM systems
Responsibilities
Develop and execute strategic account plans to maximize market share and revenue; Manage governance frameworks and act as the primary escalation point for clients; Collaborate with internal teams to deliver tailored technology solutions; Monitor account performance metrics and report progress to leadership; Identify and capitalize on whitespace opportunities for cross-selling and up-selling.
Seniority
Director, strategic leadership & hands-on management