Sr. Specialist, Account Manager (Advisor)
Core
Acquiring net new accounts for Support Services and managing complex client accounts to ensure favorable relationships and meet operational needs.
Role type
Senior Account Manager (Sales)
Builds
New service contracts and expanded service adoption for existing clients
Domain
Business Services / Support Services
Deliverable
client delivery
Required skills
Net new sales, account management, solution selling, negotiation, territory management, data analysis, objection handling, stakeholder management
Preferred skills
Experience in Support Services, experience with white space acquisition
Responsibilities
Identify and qualify high-propensity accounts for new Support Services contracts, assess client needs and propose relevant solutions, resolve escalated client issues, manage sales territory and achieve monthly revenue quotas, negotiate contracts in tough situations, identify opportunities for additional product or service sales, use data to influence the buying process and fix customer concerns, work with multiple partners and decision-makers at all levels
Seniority
Senior, hands-on IC