Director, Account Management
Core
Director-level Account Management role responsible for developing, nurturing, and retaining client relationships, driving business growth, and ensuring high-quality service delivery for assigned accounts.
Role type
Senior IC Account Director
Builds
Strategic account plans, long-term client partnerships, and revenue growth within allocated sectors
Domain
Business Process Outsourcing (BPO) and Technology Services
Required skills
Strategic account planning, C-level relationship management, financial KPI tracking, cross-selling and up-selling, risk management, CRM proficiency, data analysis, industry sector expertise
Preferred skills
Experience in BPO or Technology services, ability to engage C-level executives, collaborative leadership
Responsibilities
Develop and execute strategic account plans to maximize Total Addressable Market (TAM), manage account governance frameworks, act as the first point of escalation for clients, analyze market trends to identify growth opportunities, collaborate with internal teams to deliver tailored solutions, report on account performance metrics
Seniority
Senior, hands-on IC