Specialist, Partner Success
Core
Managing relationships with global technology channel partners to drive sales growth, retention, and strategic engagement.
Role type
Specialist, Channel Partner Success
Builds
Channel-specific sales plays, programs, and training for internal sales teams
Domain
Technology sales and channel management
Deliverable
product features
Required skills
Channel partner relationship management, sales forecasting, consultative reviews, predictive data analysis, customer health monitoring, escalation management, sales coaching, CRM data hygiene, high-volume communication
Preferred skills
Experience with Salesforce.com, MS Office, video conferencing tools
Technologies
Salesforce.com, MS Office, email, phone, video tools
Responsibilities
Maintain overall ownership and function as single contact for Top Channel Partners; Improve customer retention and revenue growth while providing accurate sales forecasts; Conduct monthly/quarterly consultative reviews and health checks; Create talk tracks using predictive data to identify at-risk customers; Manage all channel escalations and coordinate resolution; Guide calls with channel partners to share best practices and promote growth opportunities; Create and deliver training to the sales team; Manage high volume of customer contacts through phone and email; Maintain high level of CRM hygiene.
Seniority
Specialist, individual contributor
