Sales Manager (German Speaking) - Onsite - HS03
Core
Manage a small team of sales agents in Valencia, handling sales leads, performance monitoring, and incident management to meet client SLAs.
Role type
Sales Team Lead / Operations Manager
Builds
Sales pipelines and customer service operations for global technology brands
Domain
BPO / Customer Service / Sales
Deliverable
client delivery
Required skills
German (proficient), English (advanced), IT platform knowledge, outbound sales experience, sales pipeline management, team coaching, shift organization, incident management, SLA monitoring, recruitment support
Preferred skills
Change management, technical troubleshooting
Technologies
Windows, MS Office, internet configuration, call management systems, Symposium
Responsibilities
Manage sales leads and a small team of agents; monitor and report team performance; handle incoming customer calls and incidents; organize shifts and logistics; participate in recruitment; prepare Service Level Reviews
Seniority
Individual Contributor, Team Lead
