RESPONSABLE CALL CENTER (F/H)
Core
Managing a Voice Call Center (VCC) team to drive revenue growth, ensure service quality, and optimize operational performance through recruitment, resource planning, and daily supervision.
Role type
Call Center Team Manager
Builds
Revenue and service quality for client-facing call operations
Domain
Automotive / Customer Service
Deliverable
client delivery
Required skills
team management, recruitment, resource planning, performance analysis, process implementation, KPI tracking, sales target achievement
Preferred skills
stakeholder reporting, operational optimization
Technologies
call center software, performance tracking tools
Responsibilities
recruit and evaluate team members, plan daily call resources, animate daily call center operations, monitor revenue and quality indicators (QOS, average basket), supervise team work, apply company processes, report performance to directors