Operations Manager, I
Core
Manage operations for a client service team, ensuring Service Level Agreements and financial targets are met while coaching team leaders.
Role type
Operations Manager (IC)
Builds
Client service delivery and operational efficiency
Domain
Business Services / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, financial forecasting, SLA management, process improvement, performance coaching, cross-functional collaboration
Preferred skills
call center experience, progressive management experience (2+ years)
Responsibilities
Analyze and maintain Client Service Level Agreements; maximize revenue generation through data collection and forecasting; select, train, and manage direct reports and associates; manage operational reports including attendance and client scorecards; create and maximize relationships with client partners; provide leadership and guidance to ensure consistent administration of company policies; conduct regular one-on-ones for performance review and coaching; resolve employee relation issues; participate in cross-functional meetings to drive continuous improvement; implement best practices and evaluate staffing needs; attend business reviews with clients; handle a team of team leaders.
Seniority
Mid-Senior, hands-on IC
