Operations Manager
Core
Leading customer experience operations teams to solve business problems and ensure KPIs are met while managing employee development and performance.
Role type
Senior IC Operations Manager (Customer Experience)
Builds
Customer experience operations for technology clients in social media, e-commerce, gaming, streaming, and FinTech.
Domain
Customer Experience / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, KPI management, employee performance coaching, data analysis, stakeholder communication, cross-functional collaboration, strategic planning, conflict resolution, operational efficiency, cultural awareness
Preferred skills
Experience in customer experience operations, familiarity with content moderation systems, ability to work in fast-paced environments
Technologies
Cloud-based infrastructure, content moderation platforms
Responsibilities
Lead department to meet KPIs, devise plans to help employees reach potential, manage relationships and develop staff, analyze situations and data, communicate with teammates and clients, ensure consistent delivery of targets
Seniority
Senior, hands-on IC
