Operations Manager
Core
Leading customer experience operations teams to solve business problems and ensure KPIs are met while providing best-in-class customer experiences.
Role type
Senior Operations Manager (Customer Experience)
Builds
Customer experience operations and management systems for technology clients
Domain
Business Process Outsourcing (BPO) / Customer Experience / Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, KPI management, employee development, data analysis, stakeholder communication, cross-cultural awareness, target delivery, multitasking, problem-solving
Preferred skills
Experience in customer experience operations, system knowledge, empathy, interpersonal skills
Technologies
Cloud-based infrastructure
Responsibilities
Lead department operations, ensure KPI consistency, develop employee potential, manage client relationships, analyze data and situations, foster team culture
Seniority
Senior, hands-on IC
