Responsable Opérationnel H/F
Core
Operational Squad/Team Lead responsible for managing a team of ~10, ensuring service quality, and coordinating between teams, clients, and stakeholders.
Role type
Senior IC operational team lead (IT services)
Builds
IT operations services and incident/project management for enterprise clients
Domain
IT Operations / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
operational run/production management, team coordination, ITIL processes, backlog management, KPI definition, risk identification, service level agreement (SLA) management, staff planning, skills matrix maintenance
Preferred skills
multi-vendor activity management, client instance animation, continuous improvement culture, team coaching
Technologies
ITIL, management visual tools
Responsibilities
Participate in governance instances (Daily OPS, Weekly COMOP, client committees), communicate and disseminate information to teams and leadership, ensure process and procedure application, monitor technical operations, identify risks and blockers, pilot backlogs (incidents, requests, problems, projects), prioritize and assign activities, define and track KPIs, implement visual management tools, ensure service quality and commitment respect, support and follow team members daily, manage team planning and workload distribution, ensure service continuity, validate internal tools entries, contribute to team skill development, maintain skills matrix, ensure team versatility and resilience, contribute to team cohesion and collective performance
Seniority
Senior, hands-on IC with management responsibilities