Operations Manager - Legal
Core
Operations leader responsible for executing service delivery, delivering operational excellence, and managing team growth to serve clients across legal, financial, and professional services industries.
Role type
Senior Operations Manager
Builds
Optimized cost-to-serve models, standard operating procedures, and client service delivery frameworks
Domain
Business support services / Legal and Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, employee lifecycle management, financial management (P&L), workflow management, client relationship management, continuous improvement, data analysis
Preferred skills
Cross-training facilitation, due diligence leadership, budget process participation, client education
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs, develop and manage a high-performing client team, ensure compliance with SLAs and company policies, manage staffing and workflow volumes, review monthly P&L and labor allocations, create and distribute invoices, manage client relationships and present service reviews, drive continuous improvement initiatives
Seniority
Senior, hands-on IC with team leadership