Operations Manager I
Core
Manage operations for a client service team, ensuring SLA compliance, revenue generation, and staff performance.
Role type
Operations Manager I
Builds
Client service delivery and operational efficiency
Domain
Business Services / Customer Engagement
Required skills
Team leadership, SLA management, Revenue forecasting, Performance coaching, Process improvement, Stakeholder management
Preferred skills
Call center experience, Associate's degree, Flexible scheduling
Responsibilities
Analyze and maintain Client Service Level Agreements; Maximize revenue generation through data collection and forecasting; Select, train, and manage direct reports and associates; Manage and review operational reports; Create and maximize relationships with client partners; Provide leadership to ensure consistent administration of company policies; Conduct regular one-on-ones for performance review and coaching; Resolve employee relation issues; Participate in cross-functional meetings to drive continuous improvement; Implement best practices and evaluate staffing needs; Attend business reviews with the client; Handle a team of team leaders.
