Service Manager
Core
Manage customer support and service operations, ensuring timely delivery, SLA adherence, and contract performance for assigned customers and partners.
Role type
Service Manager (Customer Support)
Builds
Service delivery and contract performance for assigned customers
Domain
Intralogistics / Logistics
Deliverable
client delivery
Required skills
SLA management, escalation handling, P&L ownership, KPI tracking, process improvement, cross-functional collaboration, CRM usage
Preferred skills
Lean/Six Sigma, intralogistics industry experience, supervisory experience
Technologies
CRM, ticketing systems, service management tools
Responsibilities
Manage daily support operations and escalations, track and report service KPIs, drive cost control and P&L, improve workflows and SOPs, partner with Field Service and Engineering teams
Seniority
Mid-Senior, hands-on manager
