Senior Operations Manager
Core
Overseeing and directing campaign activities, staffing operations, and ensuring compliance with policies to deliver customer experience services.
Role type
Senior Operations Manager (BPO)
Builds
Customer support, AI operations, and content security services for tech companies
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
Operations management, staffing management, data analysis, policy compliance, goal setting, multitasking, business relationship building
Preferred skills
Experience managing 600+ FTEs, experience as Senior Manager/Director in BPO, strong computer skills (MS Office, Google apps)
Responsibilities
Oversee and direct campaign activities, manage and staff operations, monitor operations staffing, develop individual and team goals, ensure compliance with policies, interact with company departments and senior management
Seniority
Senior, hands-on IC
