Customer Success Manager
Core
Manage strategic enterprise customers, drive adoption of OutSystems AI development platform, and ensure successful digitalization outcomes.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer success plans, renewal/growth strategies, and executive visibility programs for enterprise clients
Domain
Enterprise Software / Low-Code Development / AI Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical Account Management, SaaS revenue model management, enterprise customer relationship building, technical program delivery, internal leadership, quantitative forecasting, cross-cultural collaboration
Preferred skills
Intellectual curiosity, sense of humor
Technologies
OutSystems Low-Code Platform, Generative AI tools
Responsibilities
Manage strategic customer accounts and execute success plans, educate customers on product features to drive business growth, collaborate with leadership to define account management best practices, act as Voice of the Customer to inform product strategy, bring customer feedback to Product Management, travel to meet customers in person, increase customer penetration and executive visibility
Seniority
Senior, hands-on IC