AI Enterprise Customer Success Manager
Core
Supporting high-value enterprise clients in adopting Podium's AI agent platform to convert conversations into revenue for local businesses.
Role type
Enterprise Customer Success Manager (AI/SaaS)
Builds
Customer adoption and retention of AI-driven lead conversion platforms
Domain
SaaS / AI Agents / Local Business Services
Deliverable
client delivery
Required skills
Enterprise customer success management, AI technology working knowledge (LLMs, Voice AI), industry domain expertise (Automotive/Home Services), ROI analysis, cross-functional project management, churn reduction, revenue growth
Preferred skills
Thought leadership, strategic thinking at scale, creative problem solving, owner mindset
Technologies
LLMs, Voice AI, automation platforms
Responsibilities
Serve as primary post-sales point of contact for enterprise clients, drive product adoption and utilization, oversee cross-departmental projects for customer portfolios, analyze performance and troubleshoot client challenges, manage customer lifecycle and renewals, report product value in regular syncs, relay product feedback to engineering
Seniority
Mid-Senior, hands-on IC