Sr. Technical Account Manager
Core
Primary technical advisor for strategic enterprise customers in Mexico, building trusted relationships and translating business priorities into technical strategies to maximize Adobe investment value.
Role type
Senior Technical Account Manager (Strategic Enterprise)
Builds
Customer success plans, technical strategies, and operational outcomes for Adobe Experience Cloud and marketing technology solutions.
Domain
Marketing Technology / Advertising Technology / AI-powered solutions
Deliverable
client delivery
Required skills
Technical account management, solution architecture, web technologies (JavaScript, Java, REST APIs), tag management, executive communication, conflict resolution, project tracking
Preferred skills
Adobe Experience Cloud, large-scale digital experience platforms, global enterprise team collaboration
Technologies
Adobe Experience Cloud, Adobe Experience Platform, Adobe Experience Manager, JavaScript, jQuery, Java, HTML5, CSS, REST APIs (via careerplan.io/jobs/R171924-sr-technical-account-manager-at-adobe)
Responsibilities
Serve as primary technical advisor and point of coordination for a portfolio of strategic enterprise customers; Build and maintain trusted relationships with C-level executives and technical leaders; Translate complex business objectives into actionable technical strategies and success plans; Proactively identify customer needs, technical risks, and optimization opportunities; Orchestrate resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, and Support teams; Conduct in-depth assessments of customers' technical environments to identify architectural risks and integration challenges; Co-lead Quarterly Business Reviews and executive briefings; Advocate for customers within Adobe while balancing priorities with technical feasibility.
Seniority
Senior, hands-on IC with strategic advisory focus
