Sr. Technical Account Manager, TAM
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, crafting cloud strategies to drive adoption and operational health for customers across industries.
Role type
Senior Individual Contributor Technical Account Manager
Builds
Customer cloud adoption strategies and operational health for AWS services
Domain
Cloud computing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Distributed application design/implementation/operations, Technical engineering, Cloud architecture, AWS Well-Architected Framework application, Strategic technical guidance, Customer advocacy
Preferred skills
24x7 operational services experience, Internal enterprise or external customer-facing technical lead experience, AWS services experience
Technologies
AWS (Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless)
Responsibilities
Craft and execute technical cloud strategies, Provide advocacy and strategic technical guidance, Proactively maintain customer AWS environments, Represent AWS to senior leadership, Understand customer business/operational needs
Seniority
Senior, hands-on IC