Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for enterprise clients, guiding their cloud adoption, architecture strategy, and operational success on AWS.
Role type
Senior Technical Account Manager (Enterprise Support)
Builds
Customer success strategies, operational performance reviews, and cloud architecture recommendations for Fortune 500 enterprises and startups.
Domain
Cloud Computing, Generative AI, Big Data, Distributed Systems
Deliverable
client delivery
Required skills
Distributed application design/implementation, operational troubleshooting, GenAI/AI/ML, Cloud architecture strategy, Stakeholder management, Pre-launch planning, Incident resolution, Feature advocacy
Preferred skills
Technical leadership, Executive presentation, Large enterprise account management, 24x7 support operations, Strategic influence, AWS services expertise
Technologies
AWS (GenAI, Container, Big Data, Compute, Storage, Networking, CDN, Databases, DevOps, Security)
Responsibilities
Act as a single point of contact for enterprise customers; Provide strategic guidance on AWS service integration and architecture; Conduct operational performance reviews and analyze service disruptions; Advocate for customer requirements to AWS engineering teams; Participate in customer meetings (onsite or remote); Resolve urgent issues outside business hours.
Seniority
Senior, hands-on IC with strategic advisory responsibilities