Senior Manager, Customer Engagement Platforms
Core
Lead AI transformation and data capability enhancements for Veeva CRM and CE^3 to support sales team transformation and new brand launches.
Role type
Senior Manager, Customer Engagement Platforms (AI & Data Transformation)
Builds
Enhanced Veeva CRM and CE^3 data capabilities for sales teams
Domain
Pharmaceutical sales technology / Customer Engagement Platforms
Deliverable
product features
Required skills
AI transformation leadership, Veeva CRM configuration, data capability strategy, change management, cross-functional collaboration, strategic business goal alignment
Preferred skills
Experience with CE^3, omnichannel strategy, commercialization learning
Technologies
Veeva CRM, CE^3
Responsibilities
Lead AI transformation initiatives to advance Veeva CRM and CE^3; Configure input fields and improve input efficiency based on sales team feedback; Lead change management for the sales team regarding data input; Make proposals to SFE, CEP, and sales teams to accelerate transformation implementation.
Seniority
Senior Manager, hands-on leadership
