Client Value Partner - Pharmaceuticals
Core
Lead strategic customer success and data-driven business transformation for top Pharmaceutical clients, acting as a trusted advisor to C-Level executives to define long-term visions and drive adoption of Celonis Process Intelligence.
Role type
Senior Client Value Partner (Strategic Account Lead)
Builds
Strategic customer value journeys, transformation roadmaps, and Centers of Excellence for process mining adoption.
Domain
Pharmaceuticals / Enterprise SaaS / Process Mining
Deliverable
client delivery
Required skills
Executive relationship management, large-scale transformation program leadership, process re-engineering, change management, consultative selling, global organization navigation, team mentorship, project management.
Preferred skills
AI-based transformation experience, industry domain expertise.
Technologies
Celonis Process Intelligence Platform, Process Mining tools.
Responsibilities
Engage C-Level executives to define long-term business transformation visions; ensure engagements are properly staffed with cross-functional resources; mentor customers on organization design and Centers of Excellence maturation; resolve customer escalations by orchestrating internal teams; drive value realization and adoption to meet usage targets; organize customer advisory boards to gather industry insights.
Seniority
Senior, hands-on IC with leadership responsibilities