CRM Project Manager
Core
Leading CRM transformations that integrate sales, marketing, service, and customer experience through digital solutions.
Role type
Senior CRM Project Manager
Builds
CRM platforms, customer journey programs, and business process transformations for enterprise clients.
Domain
Technology consulting / Customer Relationship Management
Deliverable
client delivery
Required skills
Project management, change leadership, cross-functional team leadership, budget and timeline management, stakeholder alignment
Preferred skills
Marketing automation, customer journey mapping, Power Platform, AI integration, data-driven sales development
Technologies
Microsoft Dynamics 365, Salesforce, HubSpot, SAP CX, Oracle CX, Zendesk, Power Platform, Copilot
Responsibilities
Lead implementation of new CRM platforms, modernize existing CRM solutions, migrate to cloud-based systems, execute customer experience programs, drive sales/marketing/service transformations, manage integrations between CRM/ERP systems
Seniority
Senior, hands-on IC
