Assoc Director, CRM Product Owner
Core
Lead the strategy, roadmap, and delivery of CRM capabilities to enable field engagement, customer insights, and compliant commercial and medical operations for Alnylam's growing Commercial and Medical organizations.
Role type
Associate Director, CRM Product Owner
Builds
Veeva CRM ecosystem and related commercial/medical capabilities for life sciences field teams
Domain
Life sciences / RNAi therapeutics / Commercial IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM product management, roadmap definition, stakeholder leadership, Veeva CRM expertise, data management, integrations, KPI definition, vendor management, enterprise technology transformation
Preferred skills
Salesforce familiarity, advanced degree, experience in regulated industries
Technologies
Veeva CRM, Salesforce, data warehouses, omnichannel tools
Responsibilities
Define and manage the CRM roadmap aligned to business priorities; Partner with IT and business leadership to plan CRM modernization; Own day-to-day product management including backlog management and release planning; Serve as liaison between Commercial, Medical, Data, and IT teams to drive adoption; Oversee platform operations, vendor delivery, and issue resolution; Measure value and performance through KPIs and adoption metrics; Maintain governance, privacy, and compliance within CRM delivery; Identify opportunities for continuous improvement using AI and automation trends
Seniority
Senior, hands-on IC with strategic oversight