Team Lead, IT Systems Operations
Core
Leading a team of IT Associates and Specialists to transform IT Systems operations from reactive to modern, efficient, and accountability-driven.
Role type
Senior IC Team Lead, IT Systems Operations
Builds
Modernized IT operations function, automated processes, and streamlined service delivery for DriveTime Family of Brands.
Domain
IT Operations / Systems Administration / Enterprise Application Support
Required skills
Team leadership and coaching, process improvement, capacity planning, stakeholder management, SLA monitoring, documentation standardization, resource allocation
Preferred skills
ITIL practices, scripting/automation (PowerShell, Python, Bash), enterprise platform management (secure file transfer, document management)
Technologies
Freshservice, Smartsheet, Fortra Globalscape EFT, Square9 GlobalSearch/GlobalCapture
Responsibilities
Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists; Setting clear expectations and driving accountability for outcomes; Managing day-to-day workload across tickets, incidents, requests, and projects; Monitoring and improving SLA performance; Conducting audits of current processes and building a roadmap to modernize operations; Partnering with engineering teams to reduce manual work; Managing team capacity and on-call rotations; Serving as the primary point of contact for stakeholders
Seniority
Senior, hands-on IC with people management
