IT Operations Manager, AI & Automation
Core
Lead an IT team to deliver secure, reliable, and cost-effective internal technology services, with a focus on Microsoft 365 ecosystem management, identity/access governance, endpoint lifecycle, and implementing AI-enabled automation.
Role type
Senior IT Operations Manager (AI & Automation)
Builds
Internal IT services, secure AI platform access, and automated IT workflows
Domain
Enterprise IT Operations, Cloud Security, AI Governance
Required skills
IT team leadership, Microsoft 365 administration, Identity and Access Management (IAM), Endpoint management, SaaS governance, ITIL service management, Vendor management, AI platform administration, IT automation, Security compliance
Preferred skills
Microsoft, ITIL, or security certifications
Technologies
Microsoft 365, Entra ID, Intune, Defender, Exchange Online, Teams, SharePoint, Microsoft Fabric
Responsibilities
Translate business priorities into IT roadmaps and operating plans; Lead and develop the existing IT team; Own employee technology support and IT service management; Manage onboarding, role changes, and offboarding processes; Oversee Microsoft 365 ecosystem components; Manage identity and access across business systems; Own endpoint and hardware lifecycle management; Manage SaaS governance, licensing, and cost optimization; Maintain secure and scalable IT operations; Support Information Security with IT controls implementation; Administer approved AI platforms and implement AI-enabled automation within IT.
Seniority
Senior, hands-on IC with leadership responsibilities