Head of Managed Operations, (Future Center Head) / オペレーション統括（MOCセンター長候補）- Kaihin-Makuhari
Core
Lead the Makuhari Operation Center (MOC) to stabilize operations, improve quality/productivity/profitability, and build a scalable managed service foundation for an AI-driven identity security platform.
Role type
Senior IC operations leader (Head of Managed Operations)
Builds
Scalable operational models and managed service delivery for enterprise identity security
Domain
Cybersecurity / Identity Security / Managed Services
Deliverable
production ML models
Required skills
IT Service Management (ITIL), Incident/Problem Management, Team Leadership, Endpoint Management (RMM/MDM), Stakeholder Management, English Reporting, Process Automation
Preferred skills
24/7 Operations Design, Jira Service Management (JSM) Design, Scripting (PowerShell/Bash/Python), Security Certifications
Technologies
Jira Service Management, JSM, PowerShell, Bash, Python, RMM, MDM
Responsibilities
Oversee delivery quality for device kitting and SaaS provisioning; Manage JSM-based processes (Incident/Problem/Change/Asset); Optimize physical logistics and ID/account management; Monitor and improve SLA achievement (>95%); Design and improve alert response flows and automation; Manage team resources, performance, and motivation; Report monthly metrics to C-suite; Manage external vendors and suppliers.
Seniority
Senior, hands-on IC
