IT Support Lead
Core
Lead and scale high-performing IT support teams to ensure operational effectiveness and best-in-class service in a fast-paced fintech environment.
Role type
Senior IT Support Lead (People leadership + hands-on technical resolution)
Builds
IT support operations, automation workflows, and team capabilities
Domain
Fintech / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Team leadership, strategic planning, complex technical troubleshooting, ITSM management, process automation, cross-functional collaboration, security protocol implementation, onboarding/offboarding management
Preferred skills
Scripting (Bash, PowerShell), cloud platforms (AWS, Google Cloud), network management, fintech domain experience
Technologies
Jumpcloud, Jamf, Kandji, Zendesk, Jira, Freshdesk, Windows, MacOS, Linux
Responsibilities
Lead and support the IT team, overseeing day-to-day operations and workload distribution; Set strategic direction for IT aligning with business needs; Act as escalation point for complex technical issues; Ensure consistent support for Windows, MacOS, Linux, mobile devices, and office equipment; Develop and implement IT standards, knowledge base articles, and training resources; Drive continuous improvement of IT workflows through automation; Oversee onboarding and offboarding processes; Collaborate with Security and Engineering to maintain uptime and data protection; Select and manage ITSM/ticketing systems.
Seniority
Senior, hands-on IC with leadership responsibilities