System Development Manager, Central Technical Operations Services
Core
Lead a team of 5–13 engineers and analysts in Costa Rica to manage 24x7 global operations, coordinate incident response, and drive continuous improvement for business-critical services. (via careerplan.io/jobs/10570638-system-development-manager-central-technical-operations-services-at-amazon)
Role type
Senior people manager (System Development Manager)
Builds
Monitoring, detection, and operational capabilities for global IT services
Domain
Internet services / IT Operations / Systems Engineering
Required skills
Team leadership, Incident management, Systems engineering, Networking, Storage systems, Operating systems, Agile methodology, Software development lifecycle, Problem management, Cross-functional collaboration
Preferred skills
AWS platforms, Continuous delivery, Kanban, Code reviews, Source control management
Responsibilities
Hire and develop a high-performing team of engineers and analysts, Lead response to large-scale IT incidents, Coordinate local operations and facilities management, Drive Mean Time to Resolution (MTTR) improvements, Manage software development programs for monitoring and detection, Perform post-incident reviews and drive systemic improvements
Seniority
Senior, hands-on IC with people management responsibilities