Manager, System Development, Fulfillment Optimization
Core
Lead a team of System Development and Support Engineers to ensure the reliability and operational health of critical production systems for an organization of 500+ engineers, driving automation to reduce operational load.
Role type
Senior IC system development manager (operations)
Builds
Automation and tooling for operational excellence, incident response systems, and service reliability infrastructure
Domain
Internet services, systems engineering, operations
Required skills
Systems engineering leadership, team management, incident response, root-cause analysis, automation design, networking, storage systems, operating systems, agile methodology
Preferred skills
Full software development life cycle, AWS platforms, continuous delivery, Kanban
Technologies
AWS, Linux, Kubernetes, Python, Java
Responsibilities
Lead, hire, and develop a team of System Development and Support Engineers across multiple locations and time zones; Own the operational health of your team's services — availability, latency, on-call, and incident response; Drive automation and tooling that reduces manual effort and eliminates recurring operational load; Own root-cause analysis and error correction; Define your team's roadmap by working backward from customer and business problems; Stay close to the technical details — review designs, remove blockers, and make sound build-versus-buy and reliability trade-offs
Seniority
Senior, hands-on IC