Manager, Lead Operations
Core
Operational owner and subject matter expert for the end-to-end lead management ecosystem, ensuring lead flow health, accuracy, and performance across Marketing and Sales.
Role type
Manager, Lead Operations (Revenue Operations)
Builds
Scalable lead lifecycle processes, scoring models, and operational controls for B2B demand generation.
Domain
Healthcare Technology / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Lead lifecycle management, lead scoring and qualification, CRM and marketing automation platforms, cross-functional leadership, data analysis, SQL, stakeholder management
Preferred skills
Predictive scoring, account-based marketing, intent data, data privacy governance, BI/reporting tools
Technologies
Salesforce, Marketo, HubSpot, Eloqua, Account Engagement, SQL, data warehouses
Responsibilities
Own the end-to-end lead lifecycle from capture to sales handoff and recycling; Establish and govern lead lifecycle definitions, routing rules, and SLAs; Monitor lead flow health and resolve bottlenecks or data quality issues; Optimize lead workflows and integrations for scalability; Partner with Data Science to evaluate and enhance lead scoring models; Manage and develop a small team responsible for lead operations.
Seniority
Manager, hands-on IC with people management
