RevOps Lead
Core
Backbone of the Revenue Team managing CRM/Contact Centre infrastructure, data integrity, and operational frameworks to support the student journey.
Role type
RevOps Lead
Builds
CRM and Contact Centre systems, reporting dashboards, and internal sales processes
Domain
EdTech / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM platform management, data integrity maintenance, policy documentation creation, reporting dashboard management, process optimization, stakeholder support, technical troubleshooting, compliance monitoring, advanced Excel/Google Sheets, analytical problem-solving
Preferred skills
BI platform experience, SQL, SaaS/EdTech environment experience, AI/automation optimization
Technologies
CRM platforms, Contact Centre software, Excel, Google Sheets, BI platforms, SQL
Responsibilities
Oversee daily maintenance and optimization of CRM and Contact Centre software; Lead creation and updating of internal sales policy documents and SOPs; Manage reporting dashboards for the Revenue Team; Implement technical improvements to payment journey and sales processes; Work with Finance and Collections to ensure data accuracy and system integrations; Manage system queries and resolve operational bottlenecks; Maintain data allocation accuracy to prevent portfolio deterioration
Seniority
Senior, hands-on IC