Technical Account Manager
Core
Providing technical leadership, support, and strategic guidance to enterprise customers for cybersecurity solutions across email, cloud, and collaboration tools.
Role type
Senior Technical Account Manager
Builds
Customer success, system stability, and adoption of Proofpoint's security platform
Domain
Cybersecurity, Email Security, Cloud Collaboration
Deliverable
client delivery
Required skills
Technical leadership, crisis management, executive presentation, project management, Linux, SMTP, MySQL, Active Directory, Microsoft Exchange, network security, systems administration
Preferred skills
Strategic planning, process improvement, risk assessment, roadmap alignment
Technologies
Linux, SMTP, MySQL, Windows, Active Directory, Microsoft Exchange
Responsibilities
Provide ongoing technical leadership and support to strategic customers; manage and monitor support interactions and escalations; direct crisis and incident response; meet with clients to review system status and upcoming releases; create and deliver executive customer presentations; develop deep understanding of customer business needs; maintain technical knowledge of Proofpoint integration; develop strategies to meet complex customer requirements; provide proactive recommendations for technical needs; plan and lead process improvement initiatives; plan and document risks for production changes.
Seniority
Senior, hands-on IC