Technical Account Manager
Core
Provide expert technical guidance, project leadership, and architectural support for customers' Zero Trust and breach containment initiatives to ensure operational resilience.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
Customer trust and adoption of Illumio's microsegmentation platform
Domain
Cybersecurity / Zero Trust / Cloud Security
Deliverable
client delivery
Required skills
cybersecurity product knowledge, Zero Trust architecture, enterprise security solution deployment, SaaS support, strategic account management, technical architecture, business insight, problem-solving
Preferred skills
technical certifications, data center infrastructure, operating systems, system administration, networking concepts (routers, switches, load balancers), SIEM/SOAR integration, heterogeneous security environment integration
Technologies
Illumio, Firewalls, SIEM, SOAR
Responsibilities
Establish long-term client relationships and understand strategic goals; lead project coordination and architectural guidance; drive challenging requests across engagements; provide product feedback to engineering; perform health checks and best-practice recommendations; advocate for customers during escalations; collect metrics and develop progress reports.
Seniority
Senior, hands-on IC with advisory responsibilities
