Enterprise Support Leader - Strategic Accounts , Enterprise Support - Strategic accounts
Core
Senior Enterprise Support Manager leading support for strategic AWS enterprise accounts, managing full application stacks and network layers to ensure customer success.
Role type
Senior IC Enterprise Support Manager (Strategic Accounts)
Builds
AWS cloud solutions and support operations for mission-critical enterprise applications
Domain
Cloud computing / Enterprise IT Support
Required skills
Executive leadership, people management, Linux/Windows system administration, network management (Layer 3+), web services programming, technical problem solving, customer advocacy
Preferred skills
Master's degree
Technologies
Linux, Windows, AWS services
Responsibilities
Manage assigned Enterprise accounts and oversee support cases, complete analysis and present periodic reviews of operational performance to customers, provide detailed reviews of service disruptions and metrics, make recommendations on AWS offerings fit within customer architecture, advocate for customer features and requirements within AWS, participate in customer meetings, work directly with AWS engineers to expedite issue resolution