Manager, Technical Account Manager
Core
Lead a team of Technical Account Managers to drive technical success, adoption, and customer health for enterprise cybersecurity solutions.
Role type
Manager, Technical Account Management
Builds
Post-sales technical guidance, customer health programs, and lifecycle management for Proofpoint security solutions.
Domain
Cybersecurity / SaaS
Required skills
Team leadership and mentorship, Technical account management, Customer success strategy, Cross-functional collaboration, Data-driven performance analysis, Executive stakeholder engagement
Preferred skills
Cybersecurity domain expertise, SaaS experience
Technologies
Salesforce, Gainsight, Power BI
Responsibilities
Lead and develop a team of Technical Account Managers, Drive operational excellence by implementing best practices, Monitor customer health and program delivery, Collaborate cross-functionally to resolve escalations, Report on team performance and customer metrics, Support strategic accounts in executive-level discussions
Seniority
Manager, hands-on leadership