Manager, Technical Account Manager
Core
Lead a team of Technical Account Managers to drive technical success, adoption, and value realization for enterprise cybersecurity customers.
Role type
Manager, Technical Account Management
Builds
Post-sales technical guidance, customer health programs, and lifecycle management for Proofpoint security solutions.
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Team leadership and mentorship, operational excellence and process implementation, customer health monitoring, cross-functional collaboration, data-driven performance reporting, executive stakeholder engagement
Preferred skills
Cybersecurity domain expertise, proficiency in Salesforce and Gainsight, experience with Power BI or similar reporting tools
Responsibilities
Lead and develop a team of Technical Account Managers, Drive operational excellence by implementing best practices, Monitor customer health and program delivery, Collaborate cross-functionally to resolve escalations, Report on team performance and customer metrics, Support strategic accounts in executive-level discussions
Seniority
Manager, hands-on leadership