Senior Director of Implementation
Core
Lead the strategic and operational direction for 1Password's implementation and professional services function to help SMB, Commercial, and Enterprise customers adopt the product successfully.
Role type
Senior Director of Implementation (Leadership)
Builds
Scalable implementation services, playbooks, and frameworks for customer onboarding and adoption.
Domain
Cybersecurity / SaaS / Unified Access Management
Required skills
Professional services leadership, technical implementation, systems integration, capacity planning, strategic thinking, cross-functional partnership, data-driven decision making
Preferred skills
Experience with AI tools, change management, complex customer engagement
Technologies
1Password, SaaS platforms, cybersecurity systems
Responsibilities
Define and execute strategic vision for implementation services; lead and grow a cross-functional team of Solutions Architects and Project Managers; establish scalable playbooks and processes; partner with Sales, Product, and Operations; oversee implementation delivery across segments; monitor project health and utilization; serve as escalation point for complex challenges.
Seniority
Senior Director, hands-on leadership