Customer Success Team Lead (German-speaking)
Core
Lead a team of Customer Success Managers (CSMs) automating security compliance (ISO 27001, GDPR, TISAX, SOC 2) for B2B SaaS clients while managing a personal portfolio of accounts.
Role type
Senior Team Lead / Player-Coach
Builds
Customer success operations, automated compliance workflows, and team performance
Domain
B2B SaaS / Cybersecurity Compliance (GRC)
Required skills
Team management, customer success strategy, sales/upsell coaching, AI/automation workflow design, performance review facilitation, capacity planning
Preferred skills
Compliance/GRC domain knowledge, CSM onboarding program design, fully remote team experience
Technologies
AI agents, automation tools, compliance frameworks (ISO 27001, TISAX, SOC 2, NIS 2, DORA)
Responsibilities
Line-manage CSMs (1:1s, feedback, development plans), onboard new CSMs, allocate customer books and manage team capacity, run team health reviews, handle customer escalations, maintain the CSM playbook, decide on and build AI automations for workflows, coach CSMs on upsells, manage end-to-end customer implementation and compliance
Seniority
Senior, hands-on IC with management responsibilities
