Customer Success Product Specialist
Core
Ensure customers realize the full value of Proofpoint's cybersecurity products and services to maximize renewals.
Role type
Customer Success Manager (Field Services)
Builds
Customer outcomes and product adoption for enterprise email security and collaboration tools
Domain
Cybersecurity / Email Security / Cloud Collaboration
Deliverable
client delivery
Required skills
post-sales customer engagement, driving project completion, email security knowledge, cloud technologies, project management, articulating business requirements
Preferred skills
senior-level customer interaction, proactive vision guidance, cross-functional collaboration, strategic thinking
Technologies
email security frameworks, cloud technologies, web services, operating systems
Responsibilities
Drive high levels of customer success through post-sales engagements, advocate for customers to Product/Engineering teams, provide guidance on data security initiatives, review product adoption and health, develop understanding of customer business needs, contribute to functional groups to address churn
Seniority
Mid-level, hands-on IC