Customer Service Manager - EMEA Working Hours
Core
Providing EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
Role type
Senior Customer Service Manager (EMEA)
Builds
Consistent, excellent customer service and Order-to-Cash operations for global clients
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
client delivery
Required skills
Leadership of managers/Team Leads, Order-to-Cash management, SAP/ERP proficiency, Change management, Process improvement, Analytics and reporting
Preferred skills
Experience in shared service environments, Multi-site/global settings management
Responsibilities
Provide EMEA leadership to Team Leads, Act as senior escalation contact for complex issues, Lead customer service transformation initiatives, Champion automation and data-driven process improvements, Optimize workforce allocation, Ensure accurate information flow across internal teams
Seniority
Senior, hands-on IC with leadership responsibilities
