Order Management Leader- Concrete Accessories
Core
Drive strategic standardization and optimization of commercial operations for the accessories division, overseeing pre- and post-sales lifecycles, order management, and customer service.
Role type
Senior Customer Operations and Inside Sales Leader
Builds
Scalable order management processes, inside sales function, and customer service operations for precast concrete accessories
Domain
Manufacturing / Industrial / Construction
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer service leadership, team management, process improvement, quoting and estimating, CRM/ERP management, data analytics, cross-functional collaboration
Preferred skills
Experience in manufacturing or industrial industries, inside sales strategy development, conflict resolution
Technologies
CRM systems, ERP systems
Responsibilities
Document and implement standardized commercial processes, oversee quoting and technical drawing workflows, manage inside sales prospecting and lead conversion, drive CRM data quality and order entry accuracy, resolve complex customer escalations, hire and develop order management teams, collaborate on ERP configuration and rollout
Seniority
Senior, hands-on IC with team leadership