Sales Support Manager (German-speaking)
Core
Lead and build a new German-speaking Customer Success Partner team in Maersk's Global Service Centre to deliver excellent support to customers and strong partnership to the wider business.
Role type
Senior Sales Support Manager (Team Lead)
Builds
A high-performance Customer Success / Sales Support team of approximately 30 colleagues
Domain
Logistics, supply chain, and global trade
Deliverable
client delivery
Required skills
Team leadership and coaching, KPI and SLA management, stakeholder management, process improvement and standardization, operational discipline, change management, commercial awareness
Preferred skills
Logistics, supply chain, or global trade experience
Technologies
N/A
Responsibilities
Lead, coach, and develop a circa-30-person Customer Success / Sales Support team; Drive performance against KPIs, SLAs, quality standards, and customer experience measures; Act as a key point of contact between the GSC and stakeholders across Sales, Customer Success, Pricing, Product, and Operations; Oversee transactional and commercial sales support processes and resolve issues; Use data and market feedback to improve team performance and service delivery; Lead process improvements, system changes, and transformation activity.
Seniority
Senior, hands-on IC with team leadership
