Sales Support & Development Manager Benelux
Core
Leading a cross-functional team in Customer Service, Supply Chain, Logistics, and Marketing operations to optimize the order-to-delivery process and enhance customer experience across the Benelux region.
Role type
Senior Sales Support & Development Manager
Builds
Efficient order-to-delivery processes, supply chain logistics, and customer service operations for consumer and professional outdoor power equipment.
Domain
Manufacturing / Consumer Goods / Outdoor Power Equipment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process optimization, demand planning, forecasting, order management, claims coordination, ERP system proficiency, CRM management, data analysis
Preferred skills
French language proficiency, stakeholder management, strategic planning
Technologies
SAP, AS400, Microsoft Office 365, Excel
Responsibilities
Lead teams in Customer Service, Supply Chain, Logistics, and Marketing; improve cross-departmental collaboration; manage the full order-to-delivery process and inventory; monitor KPIs, SLAs, and customer satisfaction; coordinate claims, returns, and invoicing; act as key liaison with factories and internal stakeholders.
Seniority
Senior, hands-on IC