Customer Care Manager
Core
Lead customer service and sales support functions, owning the end-to-end customer lifecycle from quoting through order fulfillment and post-sale support for specialty surgical products.
Role type
Senior Customer Care Manager (B2B Medical Device)
Builds
Customer satisfaction, order accuracy, and revenue execution for orthopedic, neuro, thoracic, and spine surgical access systems.
Domain
Medical device manufacturing (surgical instruments)
Deliverable
client delivery
Required skills
B2B customer service leadership, order management lifecycle, ERP/CRM systems, regulatory compliance, team leadership, cross-functional collaboration, process improvement, distributor enablement
Preferred skills
Medical device industry experience, complex technical product knowledge, inside sales leadership
Technologies
ERP/CRM systems
Responsibilities
Supervise daily operations of the customer service department, optimize quoting and fulfillment workflows, ensure adherence to quality system requirements, partner with sales leadership to support distributors and field teams, establish structured feedback loops for product and operations teams, lead and develop customer service and sales support teams
Seniority
Senior, hands-on IC with team leadership