Director, Professional Services
Core
Lead and scale the DACH region services organization for Sprinklr's Unified Customer Experience Management platform, driving operational excellence and customer satisfaction.
Role type
Senior leadership Director of Professional Services
Builds
Scalable support processes, systems, and tools for enterprise brands
Domain
SaaS / Unified Customer Experience Management (Unified-CXM)
Deliverable
client delivery
Required skills
Strategic planning, team building and scaling, operational management, cross-functional collaboration, process improvement, customer advocacy, data-driven decision making
Preferred skills
Experience in SaaS or technology companies, knowledge of AI-driven support solutions, advanced degree
Technologies
Ticketing systems, knowledge bases, AI-driven solutions
Responsibilities
Develop and implement a comprehensive vision and strategy for DACH services, oversee day-to-day operations of the support team, build and mentor a high-performing team, act as the voice of the customer to Product and Engineering, drive continuous improvement initiatives, partner with Sales and Customer Success teams
Seniority
Senior, hands-on leadership